17.01: Difference between revisions

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=== Jamie's Story ===
=== Jamie's Story ===
No examples are available to illustrate governance gaps for this attribute.


==== [[May 15, 2025: Let’s Play Hot Potato]] ====
Excluding the Procurement Services department, Maricopa County employees did not respond to Jamie's PRR. Her inquiries were related to trying to determine if any of the election anomalies had been investigated and corrective actions plans implemented to prevent a recurrence of these issues. Given that no documents were provided, it's reasonable to conclude there was no meaningful evaluation, contrary to Attribute 17.01.
==== [[June 25, 2025: Runbeck Contract Delivered]] ====
Some of the contract changes were routine, while others were apparently needed to address an issue based on the scope. Those changes that were significant in scope lack the key aspects of Corrective Action Plans, identification, evaluation and corrective action.
=== Election Anomalies ===
=== Election Anomalies ===
===== Arizona Senate Allegations =====
Arizona Senate allegations arose from MC's failure to recognize the Arizona Senates Oversight Role. These allegations were investigated and reported on by the [https://www.azag.gov/sites/default/files/2025-06/2020_General_Election_Investigation_Summary.pdf Arizona Attorney General's Office 2020 General Election Investigation]. These allegations would not have occurred had MC leadership taken action to identify, investigate and remediate internal control issues associated with the 2020 General Election. This applies to the following allegations.
* [[The Anomalies#Maricopa Election Management Server (2020)|Maricopa Election Management Server (2020)]]
** [[The Anomalies#MC EMS 2020 - Election Management System Database Purged|MC EMS 2020 - Election Management System Database Purged]]
** [[The Anomalies#MC EMS 2020 - Election Files Deleted|MC EMS 2020 - Election Files Deleted]]
** [[The Anomalies#MC EMS 2020 - Corrupt Ballot Images|MC EMS 2020 - Corrupt Ballot Images]]
** [[The Anomalies#MC EMS 2020 - Missing Ballot Images|MC EMS 2020 - Missing Ballot Images]]
** [[The Anomalies#MC EMS 2020 - Anonymous Logins|MC EMS 2020 - Anonymous Logins]]
** [[The Anomalies#MC EMS 2020 - Dual Boot System Discovered|MC EMS 2020 - Dual Boot System Discovered]]
** [[The Anomalies#MC EMS 2020 - Operating System Logs Not Preserved|MC EMS 2020 - Operating System Logs Not Preserved]]


===== [[Dropbox Collection (2020)|Maricopa Dropbox Collection (2020)]] =====
===== [[Dropbox Collection (2020)|Maricopa Dropbox Collection (2020)]] =====
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Unfortunately, the AZ AG's inspector's report did not identify any corrective actions to the confirmed allegations. See the heading [[Dropbox Collection (2020)#Noteworthy: Consequences Unknown|Noteworthy: Consequences Unknown]] from Maricopa Dropbox Collection (2020) webpage for details.
Unfortunately, the AZ AG's inspector's report did not identify any corrective actions to the confirmed allegations. See the heading [[Dropbox Collection (2020)#Noteworthy: Consequences Unknown|Noteworthy: Consequences Unknown]] from Maricopa Dropbox Collection (2020) webpage for details.
===== [[2020 Maricopa County Directs Use of Sharpie Pens|Maricopa County Directs the Use of Sharpie Pens]] =====
The Assistant Director of Recruitment and Training's October 22, 2020 email acknowledged problems with Sharpie Markers by stating, "we've heard you and we know you've been hearing issues and concerns about Sharpie Markers." The Assistant Director took immediate action to remediate the concern by suspending the practice of handing out Sharpie Markers to in-person early voters on October 22 after issues were identified.
Unfortunately, the subsequent direction by the Assistant Director of Recruitment and Training exacerbated the issues and concerns, negating the remediation action. The Assistant Director  directed that Sharpie Markers be handed to in-person voters on Election Day, which is significant because there were a larger number of in-person voters on Election Day, so the Sharpie Markers were used more often by the voters.
* Maricopa County Leader directed the use of ''Sharpie Markers'' on Election Day contrary to their acknowledgement of issues arising from the use of Sharpie Markers, which had occurred prior to October 22, 2020. Maricopa County Leader asked personnel to stop using S''harpie Marker''s and use Ballpoint Pens until the Election Day in an apparent attempt to prevent premature escalation of the issue until after the election.
* Inspectors were the target audience of this email message. The inspectors were informed of issues and concerns with Sharpie Markers. Yet, the email asked inspectors to intentionally distribute Sharpie Pens on Election Day after issues and concerns with the use of Sharpie Pens had been identified. The very people (i.e., inspectors) that should have been ensuring secure elections apparently complied with the request to distributed Sharpie Marker to voters on Election Day, even though there were know issues with Sharpie Markers. The Maricopa County Leader seeks to ensure everyone is passing out Sharpie Markers contrary to the ballot instructions. Everyone is alerted to issues and concerns with the Sharpie Markers, but apparently no one questioned their extensive use on Election Day.  This email message was delivered by the Elections Department Assistant Director for Recruitment and Training. In this case, numerous temporary workers are hired for a short period of time, for the single purpose of supporting an election. The Assistant Director for Recruitment and Training would have been more influential to newly hired temporary workers. It seems odd that a staff management position (i.e., Training) would be communicating a line management decision, or what should be a line management decision.
* An investigation into 2022 Mid-term election anomalies confirmed that Sharpie Markers bled through some ballots, which would be consistent with the reports of "issues and concerns" identified with the use of Sharpie Markers before October 22, 2020.
* As Maricopa County tells the story, they were concerned about long lines at voting centers. Their story goes on to attribute ballot tabulator fouling as the cause of long lines; delays and long lines occurred when voting stopped to clean the tabulators. They attributed fouling of the ballot tabulator to the wet ink from ballpoint pens being transferred to the tabulator. Their solution was to distribute Sharpie Markers at the Voting Centers to the voters; Sharpie ink apparently dries faster than ballpoint pen ink. The problem with their story is that it sounds more like an excuse than a plan. If any part of their story had been documented, which showed a thoughtful investigation, then most of the public's suspicions of foul play even would have been resolved, even if the corrective action to use Sharpie Markers was wrong.
*

Latest revision as of 18:08, 11 September 2026

Monitoring

Principle 17 - Evaluate Issues and Remediate Deficiencies

Attribute 17.01 - Management should remediate identified internal control deficiencies on a timely basis.

Attributes

The following attributes contribute to the design, implementation, and operating effectiveness of this principle:

  • Reporting of Issues
  • Evaluation of Issues
  • Corrective Actions

>>>Navigational Buttons<<<


Jamie's Story

May 15, 2025: Let’s Play Hot Potato

Excluding the Procurement Services department, Maricopa County employees did not respond to Jamie's PRR. Her inquiries were related to trying to determine if any of the election anomalies had been investigated and corrective actions plans implemented to prevent a recurrence of these issues. Given that no documents were provided, it's reasonable to conclude there was no meaningful evaluation, contrary to Attribute 17.01.

June 25, 2025: Runbeck Contract Delivered

Some of the contract changes were routine, while others were apparently needed to address an issue based on the scope. Those changes that were significant in scope lack the key aspects of Corrective Action Plans, identification, evaluation and corrective action.

Election Anomalies

Arizona Senate Allegations

Arizona Senate allegations arose from MC's failure to recognize the Arizona Senates Oversight Role. These allegations were investigated and reported on by the Arizona Attorney General's Office 2020 General Election Investigation. These allegations would not have occurred had MC leadership taken action to identify, investigate and remediate internal control issues associated with the 2020 General Election. This applies to the following allegations.

Maricopa Dropbox Collection (2020)

Governance issues identified from Arizona Attorney General's Office 2020 General Election Investigation of Arizona Senate allegations of Maricopa County Election Department - Drop Box Collections issues. Citizens identified problems with the chain of custody documentation soon after the 2020 General Election. However, MC management did not seek to understand the issue. Intervention by the AZ AG's inspector was necessary to formally acknowledge the allegations and identify procedure violations as the cause. See the heading Deviation: Allegations Confirmed from Maricopa Dropbox Collection (2020) webpage for additional details. Supporting information is available from the following:

Unfortunately, the AZ AG's inspector's report did not identify any corrective actions to the confirmed allegations. See the heading Noteworthy: Consequences Unknown from Maricopa Dropbox Collection (2020) webpage for details.

Maricopa County Directs the Use of Sharpie Pens

The Assistant Director of Recruitment and Training's October 22, 2020 email acknowledged problems with Sharpie Markers by stating, "we've heard you and we know you've been hearing issues and concerns about Sharpie Markers." The Assistant Director took immediate action to remediate the concern by suspending the practice of handing out Sharpie Markers to in-person early voters on October 22 after issues were identified.

Unfortunately, the subsequent direction by the Assistant Director of Recruitment and Training exacerbated the issues and concerns, negating the remediation action. The Assistant Director directed that Sharpie Markers be handed to in-person voters on Election Day, which is significant because there were a larger number of in-person voters on Election Day, so the Sharpie Markers were used more often by the voters.

  • Maricopa County Leader directed the use of Sharpie Markers on Election Day contrary to their acknowledgement of issues arising from the use of Sharpie Markers, which had occurred prior to October 22, 2020. Maricopa County Leader asked personnel to stop using Sharpie Markers and use Ballpoint Pens until the Election Day in an apparent attempt to prevent premature escalation of the issue until after the election.
  • Inspectors were the target audience of this email message. The inspectors were informed of issues and concerns with Sharpie Markers. Yet, the email asked inspectors to intentionally distribute Sharpie Pens on Election Day after issues and concerns with the use of Sharpie Pens had been identified. The very people (i.e., inspectors) that should have been ensuring secure elections apparently complied with the request to distributed Sharpie Marker to voters on Election Day, even though there were know issues with Sharpie Markers. The Maricopa County Leader seeks to ensure everyone is passing out Sharpie Markers contrary to the ballot instructions. Everyone is alerted to issues and concerns with the Sharpie Markers, but apparently no one questioned their extensive use on Election Day. This email message was delivered by the Elections Department Assistant Director for Recruitment and Training. In this case, numerous temporary workers are hired for a short period of time, for the single purpose of supporting an election. The Assistant Director for Recruitment and Training would have been more influential to newly hired temporary workers. It seems odd that a staff management position (i.e., Training) would be communicating a line management decision, or what should be a line management decision.
  • An investigation into 2022 Mid-term election anomalies confirmed that Sharpie Markers bled through some ballots, which would be consistent with the reports of "issues and concerns" identified with the use of Sharpie Markers before October 22, 2020.
  • As Maricopa County tells the story, they were concerned about long lines at voting centers. Their story goes on to attribute ballot tabulator fouling as the cause of long lines; delays and long lines occurred when voting stopped to clean the tabulators. They attributed fouling of the ballot tabulator to the wet ink from ballpoint pens being transferred to the tabulator. Their solution was to distribute Sharpie Markers at the Voting Centers to the voters; Sharpie ink apparently dries faster than ballpoint pen ink. The problem with their story is that it sounds more like an excuse than a plan. If any part of their story had been documented, which showed a thoughtful investigation, then most of the public's suspicions of foul play even would have been resolved, even if the corrective action to use Sharpie Markers was wrong.
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