4.05

Control Environment

Principle 4 - Demonstrate Commitment to Competence

Attribute 4.05 - Management recruits, develops, and retains competent personnel to achieve the entity's objectives. Management considers the following:

• Recruit - Conduct procedures to determine whether a particular candidate fits the organizational needs and has the competence for the proposed role.
• Train - Enable individuals to develop competencies appropriate for key roles, reinforce standards of conduct, and tailor training based on the needs of the role.
• Mentor - Provide guidance on the individual's performance based on standards of conduct and expectations of competence, align the individual's skills and expertise with the entity's objectives, and help personnel adapt to an evolving environment.
• Retain - Provide incentives to motivate and reinforce expected levels of performance and desired conduct, including training and credentialing as appropriate.

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Jamie's Story

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Election Anomalies

2020 Maricopa County Directs Use of Sharpie Pens

The Maricopa County Assistant Director of Recruitment and Training appears to be directing voting center personnel, which is unusual. The line leader, in other word, the person responsible for worker behaviors should be giving the directions, not a staff leader. A competent leader would stay in their role.

Additionally, the Maricopa County Assistant Director of Recruitment and Training appears be directing "inspectors" to ignore issues and concerns about the Sharpie Markers and use them anyway on Election Day. A competent inspector would elevate the concern to management, but management was the bigger issue.