Process Overview

Arizona Citizen Voice proposes a bill that would require Arizona counties to receive citizen concerns and provide feedback regardless of the outcome. If passed, the bill would be implemented by a process to ensure consistency. There are three fundamental steps to the process, which are as follows:

• Citizen Complaints
• Compliance Reviews
• Corrective Action Plans

Implementation Diagram

Citizen Complaints

First - Citizen Concern

A citizen submits their concern into a formal process.

Compliance Review

If the Compliance Review determines there is no violation or deficiency, the findings should be documented, communicated to the citizen and the matter closed.

Third - Determination

There is a branch at this step, depending on the results of the Compliance Review.

• If no violation or deficiency exits, then provide feedback to the citizen and close out the concern.
• If there is a violation or deficiency, then investigate the concern.