14.04
Information and Communication
Principle 14 - Communicate Internally
Attribute 14.04 - Management obtains relevant and quality information about the entity's business processes that flows up the reporting lines from personnel to help management achieve the entity's objectives. Information communicated by personnel may include internal control issues; this communication helps management identify internal control deficiencies and take corrective action.
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Jamie's Story
No examples are available to illustrate governance gaps for this attribute.
Election Anomalies
Elections personnel had identified issues with the Sharpie Marker, which was acknowledged by the Maricopa County Assistant Director of Recruitment and Training in email. The Assistant Director asked voting center personnel to suspend the use of Sharpie Markers, which would have been appropriate. However, the email then directed voting personnel to distribute Sharpie Markers to Voters on Election Day, which was contrary to the ballot instructions to use a ballpoint pen. These internal instructions interfered with internal controls, rather than support existing internal controls. The distribution of pens on Election Day was contrary to the ballot instructions AND appropriate corrective actions once the issue was identified.
