What is the purpose of CAPAZ?

The purpose of this framework is to describe the key elements of an effective citizen complaint, compliance review, and corrective action process for Arizona counties which may include state entities. It presents a practical governance framework that promotes transparency, accountability, consistency, and continuous improvement while strengthening public confidence in local/county/state government.

Rather than creating new compliance standards, this framework applies well-established compliance review principles already used throughout government and private industry to citizen-identified governance concerns. It describes the essential components of an objective compliance review process, outlines the lifecycle of an effective complaint and corrective action program, and establishes the governance principles necessary to ensure significant citizen concerns are evaluated consistently, documented objectively, and resolved through a structured process.